FREQUENTLY ASKED QUESTIONS

Shipping


All products usually ship withing 2-3 business days. Free pick up from Chartior's Manhattan store. To calculate shipping proceed to checkout.




Is there a warranty?


Yes. Please refer to our policies page for more information.




How do I order wholesale?


If you are the owner of a bike shop, a skateboard company or a general retail center and would like to sell our products in your store, please contact us through email to provide you with all the information.




Do I need a license to drive E-Bikes and Scooters?


According to federal laws, a bicycle with an electric motor capable of generating up to 750 watts of power and able to propel a rider to a speed of up to 25 mph, is considered to be a bicycle or a consumer good rather than a motor vehicle. Therefore, it is NOT under the jurisdiction of the DOT.




Are E-Scooters and E-Bikes legal in New York City?


Yes, the New York City Council voted in April to legalize the use of all E-bikes with a top speed of up to 25mph and all E-scooters with a top speed of up to 20mph.




Where do you deliver?


Chartior products are delivered all across the USA




What is your refund policy?


We would like to make sure you are happy and would appreciated all questions be asked prior to purchase. We also test each bike before shipping. However if the E- bikes or scooters fails to meet your expectations, you can email us. We will get back to you about a refund or replacement. Please note we do not sell second hand or used bikes.




Do I need a special outlet to charge my E- bike or Scooter?


Nope. Regular outlets work just fine. Our chargers are universal 110/240v. We recommend using a surge protector if available to prevent any outage.




Do I need any protection when riding an E-bike or scooter?


We reccomend Chartior's C 10 helmet and appropriate bike protection as well checking tires and breaks before riding. Be safe and follow local laws for speed limits. It is the sole responsibility of the participant to determine his or her level of riding our E-Bikes and Scooters and road handling ability and whether or not our E-bikes or Scooters are suitable for the individual concerned. Participants accept all risks to their physical well-being associated with this activity, such as their ability to withstand exposure to the elements, level, and extent of physical exertion, tolerance, and endurance. Chartior does not take responsibility for any damages/ accidents.




What kind of maintainance is reqired for the e-bikes and scooters?


Our E-bikes and scooters have been carefully selected for reliability, especially the electrical components, and have a 6 month warranty. The maintenance required will be no different from that of a regular bike.




Do you guys provide technical services for your products?


Yes, if you ever have an issue or a question our specialized E-bike and scooter technicians will be happy to be of service.





Still have questions?

We are here for you so don’t hesitate to contact us. At Chartior our aim is to help you make the best decision for your commute!  

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972 Lexington Ave., New York, NY 10021
(646)-590-4114
info@chartior.com

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